Carson suggested people would work harder if they suspected their coworkers of monitoring their work. "And we make it possible to fire government people!" he said to loud cheers. It's true that firing government employees who underperform can be notoriously complicated--so much so that most agencies don't even try to do it, a GAO report found earlier this year.
A spokesperson clarified Carson's comments: "Covert division? More like Secret Shopper, a quality control strategy used worldwide to improve customer service and customer care."
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The above quotations are from Rachel Maddow Show and other MSNBC news shows.
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